I've known Brian Burgess for a couple of years and when I needed a new hot water heater, Burgess was my only phone call. Since I first met Brian and his team of plumbers, he has been adamant that he would not use materials or install products that he wouldn't use in his own house.
I just wanted to say thank you to your company as a whole. The customer service and professionalism was far superior from any other company I have had to deal with in the past. I am truly impressed and thankful for your help today and especially considering it was on short notice. You will be receiving recommendations to others from myself when they ask who is a good, reliable, and trustworthy plumbing company. Thank you again and enjoy your weekend.
GG - 6/27/2014
Review from Angie's List:
Work Completed Date: February 06, 2014
Hire Again: Yes
Approximate Cost: $2,000.00
Description Of Work:
Burgess Plumbing responded promptly when our well stopped pumping water. They quickly diagnosed the problem as a faulty well pump and made plans to come the next day to replace our pump, juggling several other commitments (commercial as well as residential) to do so.
They arrived promptly to diagnose the problem, and promptly the next day to replace our well pump. Our well is quite deep (1000 feet) which complicated things. The well pump truck they usually use was out of service, so they improvised by using a crane to complete the job quickly, professionally, and with minimal disruption to us. Our well pump was (just) out of warranty by a few months, so on their own initiative, Burgess plumbing asked the well pump company if they would cover the failed pump under warranty. Even though the pump company declined to do so, the bill we received from Burgess plumbing was quite reasonable, considering the depth of the well involved.
BF - New Market
Special thanks to you for the weekend repair and to the two great Gents you sent to our house. They are great representatives for your business.
BC - 2/20/14
Thank you so much for the quick response and excellent service on our recent busted pipe. We will definately cll you when we have other plumbig needs!
DR - 1/28/14
Melody - Thank you so much. Brian F. was very professional and nice and its nice to know I know who to call the next time I need a plumber.
Dear "Burgess Plumbers"
Thanks so much for helping us out with our plumbing issues in the last month. We really appreciate your services.
E, A & LR - Jan. 7 '14
From our Facebook page:
Best service there is. Showed up on time, very neat and productive. The guys left things cleaner than when they got here. Highly recommend their services!
JS - October 3, 2013
This is a letter to Hawken Energy about a wood furnace installation we did plus the cover letter we received from Hawken Energy:
February 1, 2012
A year ago on January 15 my father in law, "Pop" left this earth. He was 83 years old and always kept a wood stove burning in the winter months. We always laughed and said he'd die with a chain saw in his hand. He didn't quite do that, but he was a die hard. He never gave up. Since then, we have made the decision to move in with my mother in law.
In making changes for my wife and I to move over there, we started looking into wood furnaces. We found your website and were immediately impressed. I liked the way you identified all of your positive attributes without putting down your competitors. You were also prompt to send materials and give us a local contact, Brian Burgess from Linville, VA. He allowed us to come to his home and see his Hawken Wood Furnace. He also spoke highly of your company and the time afforded to him when he was making the decision to buy a furnace.
Brian came right away to talk to us about the furnace and was so patient, as I called many times. He did a super job with the installation of the furnace and covering up the line in wet, red clay. I guess you might say, "He was the deciding factor in our choice of furnaces." Since getting the stove up and running, He has called often to make sure we were happy.
I am so excited about the way it heats and I constantly think about how proud Pop would have been. It lessens the work load so very much. I only wish we could have done this when Pop was alive so he could have enjoyed it.
Thank you, Hawken Energy.
Thank you, Brian Burgess. We made a new friend and a great decision in our choice of furnaces.
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Good afternoon Brian & Melody,
I just wanted to personally thank the both of you for an excellent representation of your Hawken
Burgess Plumbing Rocks!
Hawken Energy, Inc.
1064 Industrial Park Dr
Office (231) 861-8200
Fax (231) 861-0111
Hawken Energy Ftickr Group